Reservations

After you do the reservation inquiry, you may expect to receive a price offer for the specified period on the e-mail indicated by You. With the offer, You will get information about the accommodation options, the reservation method, the cancellation policy. For inquiries, that were made on a weekday, the price offers are sent within 24 hours, after the inquiry has been received. 
It is possible to be contacted by one of our employees on the telephone, if we need any additional information, in order to prepare the offer.

 

Bank accounts for reservation payments are as follow: 

 

Beneficiary: BG Properties EOOD
Bank: UniCredit Bulbank AD
Address: Sofia, 63 Shipchenski prohod blvd.
IBAN: BG81 UNCR 9660 1239 4075 07
BIC CODE: UNCRBGSF 

In the ground for payment please indicate the name of the booking titular and the reservation period. 

 

 

Terms and conditions of the hotel

 

All reservations through the Early booking program are considered guaranteed upon payment of an advance deposit of 50% by bank transfer, up to 5 working days after the confirmation of the reservation. The remainder of the value of the reservation is due via bank transfer, up to 5 days before the check-in date.
All reservations for New Year’s Eve are considered guaranteed upon payment of an advance deposit of 50% by bank transfer, up to 5 working days after the confirmation of the reservation. The remainder is due via bank transfer, up to 10 days before the check-in date.
All other reservations are considered guaranteed upon payment of an advance deposit of 30% by bank transfer, up to 5 working days after the confirmation of the reservation. The remainder of the value of the reservation is should be paid via bank transfer or at the reception-desk upon arrival.
Last minute changes of reservations under the Early booking program and for New Year’s Eve are not allowed. In the event of a change of stay and early check-out, there are no refunds due to the lost profits for the hotel.
The hotel reserves the right to cancel reservations, in the event that payments are not made in the above time limits.
The hotel reserves the right to require the presentation of a document, stating the age of all children at the time of check-in. Upon finding age differences, the value of the reservation is subject to recalculation!
Pets are not allowed in the complex.
Breakfasts and dinners are served buffet-style. In case of less than 20 hotel guests, put up on the respective basis, breakfasts and dinners are a la carte. 
Buffet-style dinners do not include drinks.
No festive dinner is included for children up to 5,99 years old on New Year’s Eve, on Christmas or Easter, but they have their seats reserved in the restaurant.

 


Cancellation policy


There is no penalty upon cancellation of a reservation up to 14 calendar days prior to the check-in date of the tourists, and the amount paid in advance will be returned.
The penalty is in the amount of the cost of the first unrealized night upon cancellation of a reservation from 14 to 10 days prior to the check-in date.
The penalty is in the amount of 100% of the amount paid in advance upon cancellation of a reservation less than 10 days prior to the check-in date.


For New Year’s Eve: There is no penalty upon cancellation of a reservation up to 14 calendar days prior to the check-in date of the tourists, and the amount paid in advance will be returned; The penalty is in the amount of the cost of the first unrealized night upon cancellation of a reservation from 25 to 15 days prior to the check-in date; The penalty is in the amount of 100% of the amount paid in advance upon cancellation of a reservation less than 15 days prior to the check-in date and in case of no-show.